At JonaSkincare, your satisfaction is our priority. We are committed to delivering quality skincare products that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, please review our policy below:
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Due to hygiene and safety standards, we cannot accept returns on products that have been opened, used, or tampered with.
Refunds
Once your return is received and inspected:
- You will be notified via email about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days, and a credit will be applied to your original method of payment.
- Shipping costs are non-refundable.
Exchanges
We only replace items if they are damaged or defective upon arrival. If you receive a damaged product, please contact us immediately with:
- Your order number
- A clear photo of the damaged item
We’ll arrange for a replacement to be shipped to you at no extra cost.
Non-Returnable Items
- Gift cards
- Sale items or promotional bundles
- Products not purchased directly from jonaskincare.com
Need Help?
For questions or concerns regarding your order, returns, or refunds, please contact us at:
📧 info@jonaskincare.com.ng
📞 +234 [000] 000 0000
🕒 Mon–Sun: 24/7 available
Contact us at {info@jonaskincare.com.ng} for questions related to refunds and returns.